Terms & Conditions
Last updated: March 2026
PIRTEK SERVICE ALERTS — TERMS AND CONDITIONS
Last Updated: March 2026
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SMS MESSAGING PROGRAM — QUICK REFERENCE
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Program Name:
PIRTEK Service Alerts
Program Description:
PIRTEK Service Alerts is a transactional SMS notification program operated by
PIRTEK USA. The program delivers job status updates, dispatch confirmations,
work-completion notices, and service reminders to customers and authorized
staff who have explicitly opted in. Messages originate from PIRTEK
locations via the PIRTEK Dispatch platform.
Message Frequency:
Message frequency varies based on service activity. You may receive up to
one (1) SMS per job-status change. Most participants receive between 1 and 5
messages per active service request. We will never send unsolicited or
promotional messages.
Message & Data Rates:
PIRTEK does not charge for SMS messages. However, standard message and
data rates may apply depending on your mobile carrier and plan. Contact your
carrier for details.
Opt-Out:
Reply STOP to any message at any time to immediately unsubscribe. You will
receive one final confirmation message and no further texts will be sent to
that number from PIRTEK Service Alerts.
Help / Support:
Reply HELP to any message for assistance, or contact us directly:
Email: support@pirteklockhart.com
Website: www.pirteklockhart.com
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FULL TERMS AND CONDITIONS
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1. ACCEPTANCE OF TERMS
By accessing or using the PIRTEK Dispatch platform and/or opting in
to SMS communications through PIRTEK Service Alerts, you agree to be bound by
these Terms and Conditions and the PIRTEK Lockhart Privacy Policy (available at
/privacy). If you do not agree, do not use the platform or opt in to SMS
communications.
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2. SMS OPT-IN CONSENT
Participation in PIRTEK Service Alerts is strictly voluntary and opt-in.
You must provide explicit consent before any SMS messages are sent to your
number. Consent may be given by:
• Responding "YES" or "START" to an opt-in invitation sent to your mobile
number by a PIRTEK Lockhart administrator, or
• Checking the opt-in box within the PIRTEK Dispatch platform during account setup.
YOUR CONSENT IS NOT A CONDITION OF PURCHASE OR SERVICE. You will receive the
same quality of service whether or not you opt in to SMS notifications.
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3. OPT-OUT INSTRUCTIONS
You may unsubscribe from PIRTEK Service Alerts at any time using any of the
following methods:
• Text STOP — Reply STOP to any message from PIRTEK Service Alerts. Your
number will be immediately removed and you will receive one confirmation
message.
• Contact Us — Email support@pirteklockhart.com and request removal of your
number from SMS communications.
• Platform Settings — Ask your PIRTEK location administrator to disable
SMS notifications for your account.
After opting out, no further SMS messages will be sent unless you affirmatively
re-enroll.
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4. HELP AND SUPPORT
For assistance with PIRTEK Service Alerts:
• Reply HELP to any message — you will receive a response with support
contact information.
• Email: support@pirteklockhart.com
• Website: www.pirteklockhart.com
• Contact your local PIRTEK service center directly. Location details and
phone numbers are available at www.pirteklockhart.com.
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5. DATA COLLECTION
When you use the PIRTEK Dispatch platform or participate in PIRTEK
Service Alerts, we may collect the following information:
Account & Identity Information
• Full name and email address
• Job title and company or organization affiliation
• Mobile phone number (collected only when you opt in to SMS)
• Account role and, where applicable, assigned department or location
Service Request Data
• Service request descriptions, equipment details, and job addresses
• Uploaded files (photographs, field reports, invoices, parts lists)
• Job status changes, notes, and related timestamps
• Purchase order and invoice numbers
Communication Records
• Transactional email notifications sent and received
• SMS messages sent to opted-in numbers (content and delivery status)
• System activity and audit log entries
Usage & Technical Data
• Login timestamps and IP addresses
• Pages accessed and actions performed within the platform
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6. HOW WE USE YOUR INFORMATION
Information collected through the platform and PIRTEK Service Alerts is used
solely for the following operational purposes:
• To operate and maintain the PIRTEK Dispatch platform
• To process and manage service requests, dispatch, and field reports
• To send transactional job-status notifications via email or SMS
(SMS is sent only to numbers that have explicitly opted in)
• To maintain audit trails for compliance, safety, and security purposes
• To facilitate communication between customers, field technicians, and
PIRTEK location staff
• To improve platform reliability and user experience
We do not use your information for profiling, behavioral advertising, or any
purpose unrelated to the delivery of PIRTEK services.
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7. DATA SHARING — WE DO NOT SELL OR SHARE YOUR DATA
PIRTEK USA does not sell, trade, rent, license, or otherwise share your
personal information with any third party for marketing, advertising, or
commercial purposes — ever.
Your data is processed exclusively within the PIRTEK Dispatch platform. The only external service providers with access to your data are:
• Twilio, Inc. — for SMS message delivery to opted-in numbers only
• SendGrid (Twilio) — for transactional email delivery
• Our cloud infrastructure provider — for secure data hosting and storage
These providers act solely as data processors under written agreements that
prohibit them from using your data for any purpose other than delivering
the services described herein.
No personal data is shared with advertisers, data brokers, or any other
third party outside of the above operational processors.
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8. DATA RETENTION
We retain your personal information for as long as your account remains active
or as required to provide services and maintain compliance records. You may
request deletion of your account data by contacting your PIRTEK location
administrator or emailing support@pirteklockhart.com.
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9. SECURITY
We implement industry-standard security measures to protect your information,
including:
• Encrypted data transmission (HTTPS/TLS)
• Role-based access controls limiting data access to authorized personnel
• Audit logging of all significant system actions
• Secure cloud infrastructure with regular security reviews
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10. ELIGIBILITY
The PIRTEK Dispatch platform and PIRTEK Service Alerts are intended
for use by authorized PIRTEK customers and staff. You must be at least 18 years
of age to opt in to SMS communications.
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11. CHANGES TO THESE TERMS
We may update these Terms and Conditions periodically. When material changes
are made, the "Last Updated" date at the top of this document will be revised.
Continued use of the platform or participation in PIRTEK Service Alerts after
changes are posted constitutes acceptance of the updated Terms.
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12. CONTACT INFORMATION
PIRTEK USA
Email: support@pirteklockhart.com
Website: www.pirteklockhart.com
For SMS-specific inquiries, reply HELP to any PIRTEK Service Alerts message
or email support@pirteklockhart.com with the subject line "SMS Support".